Terms & Conditions – Bernard Boutique

Terms & Conditions

Payment methods

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Acceptance of your order

A confirmation email will be sent to you after you place your order. This email is an acknowledgement of your details and is not a confirmation of your order. A contract between you and Bernard Boutique is confirmed once you receive an email with your tracking information. Under the following circumstances we reserve the right not to accept your order: if the item is out of stock, does not pass our quality checking stage, or if we are unable to obtain authorization for payment. Please note: all orders are subject to availability and confirmation of the order price.

In the event the items you order are out of stock, subject to a delay or have pricing, detail or description errors, we will contact you at the email address you provided. If we are unable to contact you in regards to our out of stock orders we will cancel these within 48 hours.

All UK and international shipments are delivered by DHL Express service. Bernard of Esher aims to dispatch all orders within 3 working days subject to payment clearance and address verification. Please note: all first time orders must be shipped to the billing address.

All DHL shipments require a signature as proof of delivery. While in transit from Bernard of Esher, all shipments are insured until the parcel is signed for, at which point responsibility for your purchased goods passes to you. The tracking information is available in your account information once a shipment has been generated with DHL. You may use this to track your parcel at http://www.dhl.co.uk/en/express/tracking.html If you have any difficulty tracking your shipment, please email customercare@bernardboutique.com

DHL may authorize parcels to be left at an agreed location (eg. Outside the delivery address). A signed note will be required and this will be used as proof of delivery. Customers that authorize this form of delivery do so at their own risk. Neither DHL nor Bernard of Esher are responsible for lost/stolen parcels.

Liability and Indemnity

Except in relation to our contractual obligations to supply goods following acceptance of orders placed on our website, neither we nor any of our directors, employees, suppliers or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website.

You agree fully to indemnify us, our directors, employees, suppliers or other representatives from and against all liabilities against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website. We may terminate your use of the website immediately if we consider that you have breached these terms and conditions.


This website is controlled and operated by Bernard of Esher Ltd in the UK. These terms and conditions and all matters connected with any order you place in our website are governed by English law.

Copyright Statement

This website is owned and operated by Bernard of Esher Ltd. London, United Kingdom. All content including pictures, designs, logos, photographs, written and other materials on our website are copyrighted to Bernard of Esher and authors, designers, photographers etc. All worldwide rights are reserved. This site and its contents may only be used for personal non-commercial use. Any reproduction in whole or in part of our website is strictly prohibited without the prior written permission of Bernard of Esher Ltd.

Bernard of Esher is proud to feature many distinguished fashion and homeware designers throughout our website. Please be aware that each of various trademarks, product names, company names, fashion, accessories, homeware and cosmetics etc. represented on the Bernard website are the property of their individual owner-companies.


We may change or modify these terms and conditions at any time, and your continued use of this site following such change shall signify your agreement to be bound by the modified terms of conditions. Please read the terms and conditions and check back often.

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